How to Monitor Live Help traffic and Chat

Click on the "Live Help" tab in the admin to start to monitor traffic and wait for chat requests.
NOTE: You do *NOT* need to keep the live help browser window maximized waiting for calls to come in. You can minimize the Live help browser window and do something else on the computer and when a call comes in the window will auto focus and re-maximize to get your attention as well as play a sound.
When a Chat request is made, the browser window will maximize into focus and play a sound. You will then see a screen like below (click image to magnify):

To activate the chat click on the link that reads activate next to the users name. If another operator answers the request before you you will get a notice that the chat request has been already answered.
After accepting the call a screen such as below will show. You will have tabs for each chat session that is active:
Sections explained:

Section	Description
1	Chatting Users The chatting users is a list of ALL users and operators that are currently chatting. From this screen you can activate, stop and join conversations of chat sessions.
2	Current Visitors The current visitors is a list of the current people visiting the webpages with the live help icon. From this screen you can proactivly invite visitors to chat, View what pages they are visiting and auto invite them to chat. visitors with no invite request have the links "Pop-up Layer" next to their ip address or username. Clicking on "Pop-up" will give the operator a window to send the visitor a pop-up request. However, Most pop-ups these days are blocked so this type of request is supressed... "Layer" invites sends the request in the form of a "layer" image which is not blocked by anti-popup software. The Status of the current visitors can be one of the following: If this icon is shown the visitor has been invited to chat by either a operator or the auto-invite feature. The Visitor has not seen the request yet but Crafty Syntax is attempting to contact them. If this icon is shown the visitor has received the chat request or has requested a chat and is currently viewing the "questions" page If this icon is shown the visitor has closed the invite request or has ended the chat.
3	Chat Controls The chat controls allows you to: Clear the current chat text so that the chat window is cleared. Refresh the page and chat tabs to view new colors for tabs or updat the chat tabs. Option to reset/ clear current non-chat sessions. (Used mostly for sites with heavy traffic and debugging) option to play games while waiting for chat sessions.. Admins can disable this feature in the settings. option to search the web while waiting for chat sessions.. Admins can disable this feature in the settings.
4	Chat Tabs/Sessions The chat tabs allows you to: Open Chat session in a NEW window. Change the color scheme of the chat session Refresh the chat screen to only view this chat channel.
5	Chat Each chat "channel" is noted in this chat screen with a different color background. Operators can chat with multiple different visitors and view all the chat sessions text in this window with each chat having a different color background. Visitors can only see the text that is in their own "channel".
6	Chat options Auto Invite: When this is checked invite requests will be made to visitors based on time online, pages visited , and referer. Alert of Visitors: When this option is checked operators will be alerted when someone new enters the site. Sound Alert If this option is checked a wav sound will play when a chat request is made. If this option is not checked then a javascript alert box will be shown. Auto Focus If this is checked then the chat window will auto focus when the visitors type something in the chat for a reply.